What We Do

The Strategic Digital Services program is focused on developing tools that will assist customer agencies in how they approach thinking about digital transformation and ultimately delivering services to constituents.  At its core, digital transformation is a strategic reimagining of how constituents want to consume government services. One way to think of this is to automate manual processes at a granular level. An example would be automating the opening of incoming mail to an agency when a constituent chooses to send a check for services via mail.

While adoption of technology is necessary, the real purpose for the Strategic Digital Services program is to educate and create a culture of thinking about delivering services focused on business outcomes.

Strategic Digital Services Program Objectives:

  • Develop a digital transformation toolkit for agencies to use as their guiding principles for digital transformation.
  • Engage with agencies to facilitate workshops that are designed to assess and optimize digital transformation capabilities.
  • Identify digital champions within agencies.
  • Establish a digital community and governance.

Want to learn more about what we do?

We'd love to help your agency with its digital transformation

Digital Government Resources

Digital Transformation Guide
Helping Texas government advance digital transformation and improve the customer experience
Digital Transformation Guide
Texas.gov
The official website for the State of Texas
Texas.gov
Texas by Texas (TxT)
A new way for Texans to access government services more conveniently
Texas by Texas (TxT)
Emerging Technologies
Learn more about artificial intelligence, robotic process automation, and chatbots
Emerging Technologies
Tools and Templates
View available digital transformation resources here
Tools and Templates

About File Formats

Some documents on this page are in the PDF format. Please download the Adobe Reader in order to view these documents.