DIR-ESS-MSI-407

Contract Overview

Capgemini is the Multi-sourcing Services Integrator (MSI) for DIR’s Shared Technology Services (STS). Eligible Customers include state agencies, public institutions of higher learning, local governments, and public school districts. The MSI role provides governance and oversight of the STS Service Component Providers (SCPs), who are organized into four Programs: Data Center Services (DCS), Texas.gov, Managed Security Services (MSS), and the Texas Open Data Portal. DCS is comprised of Mainframe; Print, Mail, and Digitization; Public Cloud Manager; Technology Solution Services; Texas Private Cloud; and Security Operations. Within Texas.gov, STS offers both Application and Payment Services. MSS includes Incident Response, Risk and Compliance, and Security Monitoring and Device Management Services. With the Open Data Portal, STS offers twelve services powered by eight vendors, all integrated by the MSI and managed in collaboration with DIR. That integration includes a next-generation service management platform utilized by both Customers and Providers, who use a single Service Portal to access a shared Service Catalog, Service Level Compliance Report, Configuration Management Database, and Service Management Manual. In addition, the MSI provides the STS and Texas.gov Constituent Help Desks, Disaster Recovery Testing and Planning, Customer Relationship Management support, and other Business and Operations Management functions.